Frequently Asked Questions about In-Venue Teacher Workshops

Can I cancel my booking?
All cancellations must be made in writing to No charges are made if the cancellation is made more than 15 days before the event takes place. If you contact us within 14 days of the event date the full charge will apply – please see our Terms and Conditions for details.  
I wish to provide some feedback for an event I attended – how do I do this?

A Hodder Education representative is present and available throughout all our events who you can talk to on the day. Please do refer any questions / concerns you have to that person in the first instance.

If they are unable to resolve the matter immediately then please convey your feedback via the forms provided on the day or directly to us as per the above contact information. We welcome and appreciate any feedback as this helps us to keep providing quality events.

Can I download materials after the event?

All the materials used on the day remain the intellectual copyright of the speakers. If the speakers have given permission for additional downloadable content to be made available this will be marked clearly on the notes booklet you receive at the event.

The materials in this instance are available to download only for 6 months after the event so you must make sure to follow the instructions in the booklet as soon as possible.

I have a question regarding webinars?!

You can find our dedicated Webinar FAQs page here

Questions such as
  • What do I need to attend a Webinar?
  • What do I need to do before?
  • I don’t know my username and/or my password?
  • Do I need a Webcam/can we see the presenter(s)?
and more are answered.

When and how do I pay?

Hachette UK Distribution will invoice you post-event for all teacher training workshops and webinars. This will happen on the day the event has taken place and will be emailed to you and your finance department. 

I have not received my invoice

If your event has already taken place and you still have not received your invoice, please contact Hachette UK Distribution on 01235 827720 or email them on

What is a purchase order number and how do I know if I need one?

Your finance department may issue you with a purchase order number which they require us to put on the invoice. Please check with your finance office as to whether you require one before you make the booking. If they do not require a purchase order number for the invoice, you can leave that option blank when making the booking.

How do I know where I'm going?

Final venue details will be sent to the delegates email address provided 2-3 weeks prior to the event. If you have not heard from us with the event being less than 2 weeks away, please get in touch on 01295 222777 or email 

I was told I would get resources post event but I have not yet received anything.

You will have been sent a ‘Thank you for attending’ email the next working day which has a link to the resources used in the workshop. If you have not received this by the end of the next working day, then please get in touch on 01295 222777 or email  

I have a question about the content – who can I ask? 

We will be happy to answer any content related questions for you. Please email your questions to or by calling us on 01295 222777 and we'll provide you with the information you need.

 Do I need permission from my school/college to attend?

We do ask that you follow your own establishment’s guidelines relating to booking events. We take all bookings in goodwill and trust that any necessary authorisation has been agreed prior to making the booking with us.  

Will I receive confirmation that I am booked onto an event?

The account holder will receive an email within 48 hours of making the booking. Please note, this does not show the delegate’s name if different from the account holder. All venue final details will then be emailed to the delegate approximately 3 weeks before the event takes place.

What do I do if a course I want to attend is full?
We do try to organise additional dates for courses that sell out. We also have a waiting list system available on the website and strongly recommend that you provide your details for this purpose, so that we can contact you should a place or a new date become available.  
Can I purchase the notes booklet from an event if I haven’t attended?
Unfortunately, as the notes remain the intellectual property of the speakers, we will not be  able to sell the resources if you have not attended the course. 
Will I get lunch? 

A hot/cold buffet lunch is provided at all teacher workshops. Please let us know if you have any special dietary requirements by emailing

Can I change my booking?
You can change the name on your booking by giving us a call on 01295 222777. If you would like to change the date of the event you are booked on to, please email us on  
I am not the teacher attending, can I book on their behalf?

During the booking process, you have the opportunity to add the name and email of the delegate attending. The initial confirmation will go to the account holder, but the final details (event information) will go to the teacher attending. 

Is there a dress code for the events?

We recommend dressing smart-casual for our events. This means that you can look your best without being too overdressed.

What are the accessibility accommodations that Hodder Education offers?

We offer a variety of accessibility accommodations for our events, including BSL interpreters and wheelchair accessible seating. Visit our 'making our events accessible for all' page here >.