OCR PROCOM Level 3

Paperback

Published: 27/01/2012

Extent: 304 pages

Illustrations: 380

 

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Summary:
Covering units 1, 2, 3, 5, 8 and 29 at level 3, OCR PRCOM will lead a student through the knowledge, skills and understanding associated with each topic. Written in an accessible style, this textbook covering the 2008 specification revision will reference the specific underpinning knowledge to the assessment criteria through the use of practice assignments and tasks. The iPro suite of qualifications aims to equip a student with the knowledge and skills to allow their entry into the IT practitioner industry; this textbook will help to facilitate this learning.

A 'real-world' approach will help relate standard industry practice to the students

The topics covered are:

Customer support provision

Service delivery, planning and control

Hardware, equipment and systems installation

Software installation

Maintain equipment and systems

Investigate requirements for software solutions

• Only material for the new specifications
• Vastly experienced authors
• Clarification of assessment criteria and assignments that will lead to correct evidence

Table of Contents:
Customer Support Provision
Service Delivery, Planning & Control
Hardware, Equipment and Systems Installation
Maintain Equipment and Systems
Investigate Requirements for Software Solutions
Software Installation

About the Author(s):
Maureen Everett is the Chief Examiner for a major awarding body, Saundra Middleton is an experienced practitioner and examiner.

Readership:
IT pratctitioners studying the iPro qualification